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When NOT To Call 911
Examples of when NOT to call 911
- When you need a phone number or address
- If you need a phone number or address, consult a phone book or call directory assistance - 411, NOT 911. Any time a caller feels his or her life is in danger, he or she should call 911 - otherwise, use a non emergency number.
- To Ask the Police-Fire-Ambulance Agency a Question
- If a caller is not in need of immediate emergency assistance, 911 is not the number to call. When calling to ask a question and not to request immediate assistance, call the department's non-emergency number.
- To Get a Cat Out of a Tree
- Calling for help with animals in distress is perfectly fine - just don't call 911. Only call 911 if the animal is endangering human life. Calls to request assistance for animals that are lost or in distress should go to the department's non-emergency number.
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